Introduction

At BBG Bag, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (bbgbag.com), make a purchase, or interact with us. By using our services, you consent to the practices described in this policy.

This policy was last updated on March 06, 2025, and may be revised periodically. Please check back regularly for the latest version. If you have any questions, contact us at support@bbgbag.com.

Information We Collect

We collect information to provide you with the best possible shopping experience. The types of information we may collect include:

• Personal Information: Name, email address, shipping/billing address, and payment details provided when you place an order or contact us.
• Non-Personal Information: Browsing data such as IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
• Communication Data: Information you share when you email us, chat with us via Messenger, or interact with our social media channels.

We only collect information that is necessary for fulfilling your requests or improving our services.

How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and ship your orders, send order confirmations, and provide tracking updates.
• Customer Support: To respond to your inquiries, resolve issues, and assist with returns or warranties.
• Marketing: To send you promotional emails, newsletters, or special offers (you may opt out at any time).
• Website Improvement: To analyze browsing patterns and enhance the functionality and user experience of our site.
• Legal Compliance: To comply with applicable laws, regulations, or legal requests.

We do not sell or rent your personal information to third parties for marketing purposes.

How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With trusted third parties (e.g., payment processors, shipping companies) who assist us in operating our business, bound by confidentiality agreements.
• Legal Requirements: When required by law, such as in response to a subpoena, court order, or government investigation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We ensure that any third party receiving your data adheres to strict privacy standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Necessary for basic site functionality, such as maintaining your cart and login sessions.
• Analytics Cookies: Help us understand how visitors use our site, allowing us to improve content and performance.
• Marketing Cookies: Used to deliver personalized ads or track the effectiveness of our campaigns.

You can manage cookie preferences through your browser settings. Disabling cookies may limit some site features.

Data Security

We take your data security seriously and implement the following measures:

• Use of SSL encryption to protect data transmitted between your device and our servers.
• Regular security audits and updates to safeguard against unauthorized access.
• Restricted access to your personal information, limited to authorized personnel only.

While we strive to protect your data, no online system is completely immune to risks. Please notify us immediately if you suspect a breach.

Your Rights

You have certain rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Ask us to update or correct inaccurate information.
• Deletion: Request the removal of your data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing emails via the link in our messages or by contacting us.

To exercise these rights, email us at support@bbgbag.com with your request.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out:

• Email: support@bbgbag.com
• Address: 9608 Grant Ave, Manassas VA 20110, United States
• Messenger: Chat with us directly via Messenger