1. Introduction

At BBG Bag, we want you to be completely satisfied with your purchase. Our Refund and Returns Policy outlines the conditions under which you may return items, request refunds, or exchange products purchased from bbgbag.com. This policy is designed to be fair, transparent, and compliant with applicable consumer protection laws, including requirements for Google Shopping.

Last Updated: March 06, 2025. We may update this policy as needed, and the latest version will always be available here. If you have questions, contact us at support@bbgbag.com.

2. Eligibility for Returns

We accept returns under the following conditions:

• Timeframe: Returns must be initiated within 30 days from the delivery date, as indicated by the tracking information.
• Condition: Items must be unused, in their original condition, with all tags, packaging, and accessories intact.
• Proof of Purchase: You must provide your order number or receipt, which is included in your confirmation email or account history.

Non-Returnable Items: The following items are not eligible for return:

• Customized or personalized products (if applicable).
• Items marked as “final sale” or “non-returnable” at the time of purchase.
• Products damaged due to misuse, neglect, or improper care.

If you’re unsure about an item’s eligibility, please reach out to us before initiating a return.

3. Refund Options

If your return is approved, you may choose one of the following refund options:

• Full Refund: Issued to your original payment method (e.g., credit card, PayPal) within 5-10 business days of us receiving and inspecting the returned item.
• Store Credit: A credit to your BBG Bag account, issued within 3 business days, which can be used for future purchases (valid for 12 months).

Note: Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped) or a defective product.

4. How to Return an Item

Follow these steps to return your purchase:

1. Contact Us: Email support@bbgbag.com or message us via Messenger with your order number and reason for return (e.g., “changed mind,” “defective item”).
2. Receive Approval: We’ll review your request and send you a Return Merchandise Authorization (RMA) number and shipping instructions within 2 business days.
3. Package the Item: Securely pack the item in its original packaging, including all accessories and the RMA number clearly written on the package.
4. Ship the Item: Send the package to: BBG Bag Returns, 9608 Grant Ave, Manassas VA 20110, United States. Use a trackable shipping method and retain your tracking number.
5. Inspection and Processing: Once received, we’ll inspect the item within 3-5 business days and notify you of the refund or store credit approval.

Shipping Costs: Return shipping is at your expense unless the item is defective or we shipped the wrong product, in which case we’ll provide a prepaid shipping label.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, we’ll make it right:

• Timeframe: Report the issue within 7 days of delivery for a full refund or replacement.
• Process: Email us at support@bbgbag.com with your order number, a description of the issue, and photos of the damage/defect.
• Resolution: We’ll provide a prepaid return label and, upon receipt, issue a refund or send a replacement (based on availability) at no additional cost.

We stand behind the quality of our products and aim to resolve these issues promptly.

6. Exchanges

We currently do not offer direct exchanges due to inventory constraints. To exchange an item:

• Return the original item following the steps in Section 4.
• Place a new order for the desired item on our website.

For defective items, we’ll ship a replacement if available instead of requiring a new order.

7. Processing Times

Here’s what to expect after we receive your return:

• Inspection: 3-5 business days to verify the item’s condition.
• Refund to Original Payment: 5-10 business days, depending on your bank or payment provider (e.g., PayPal may take 3-5 days, credit cards up to 10 days).
• Store Credit: Issued within 3 business days and emailed to you.

We’ll notify you via email once your refund or credit is processed.

8. Exceptions and Special Cases

Certain situations may alter our standard policy:

• Holiday Periods: Orders placed between November 15 and December 31 may be eligible for an extended return window until January 31 of the following year.
• Promotional Items: Items purchased during sales or with discounts may be subject to specific return conditions, noted at checkout.
• International Returns: Customers outside the U.S. are responsible for return shipping and any customs fees. Refunds exclude international shipping costs.

Check your order confirmation for any special terms applicable to your purchase.

9. Contact Us

If you need assistance with returns, refunds, or have any questions about this policy:

• Email: support@bbgbag.com
• Physical Address: BBG Bag, 9608 Grant Ave, Manassas VA 20110, United States
• Messenger: Chat with us directly via Messenger

We’re available to assist you Monday through Friday, 9:00 AM – 5:00 PM EST, and aim to respond within 24-48 hours.