Shipping Policy

At BBGBAG.COM, we are committed to providing reliable and efficient shipping services to ensure that your order arrives safely and on time. Please review our detailed Shipping Policy to understand how we handle order processing, shipping times, costs, and other related aspects.

1. Order Processing Time

We strive to process all orders promptly to provide a smooth shopping experience.

1.1. Standard Processing Time

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. If you do not receive it, please check your spam/junk folder or contact us at support@bbgbag.com.
  • Processing Time: Orders are typically processed and prepared for shipment within 3-5 business days.
  • Order Verification: During processing, your order details (including payment and shipping address) are verified for accuracy.
  • Customization and Bulk Orders: Customized products or bulk orders may require additional processing time, which will be communicated to you via email.

1.2. Order Changes and Cancellations

  • Changes to Orders: Modifications to orders (e.g., changing size, color, or shipping address) can be requested within 24 hours of placing the order. After 24 hours, changes may not be possible as the order may have been processed.
  • Order Cancellations: Orders can be canceled within 24 hours for a full refund. Cancellations requested after 24 hours may not be accepted if the order is already processed or shipped.
  • To request changes or cancellations, please contact us at support@bbgbag.com as soon as possible.

2. Shipping Methods and Delivery Times

We offer multiple shipping options to accommodate your needs, with estimated delivery times as follows:

2.1. Standard Shipping

  • United States (US): Delivery within 10-15 business days.
  • Europe, Canada, and Australia: Delivery within 10-15 business days.
  • Rest of the World: Delivery times vary depending on the destination country, typically ranging from 15-25 business days.
  • Tracking Information: Once shipped, a tracking number will be provided via email, allowing you to monitor your package’s status.

2.2. Expedited Shipping

  • Expedited shipping options are available for select countries at an additional cost.
  • Delivery times for expedited shipping range from 5-10 business days, depending on the destination.
  • To inquire about expedited shipping availability, please contact us before placing your order.

2.3. Shipping Carriers

We partner with trusted carriers to ensure reliable delivery, including:

  • DHL Express
  • FedEx
  • UPS
  • USPS
  • Local postal services for international destinations

3. Shipping Costs and Fees

We strive to offer competitive shipping rates while ensuring safe and timely delivery.

3.1. Shipping Rates

  • Shipping rates are calculated at checkout based on the delivery destination, selected shipping method, and order weight.
  • We offer free standard shipping on orders above a specified amount (e.g., $100). The free shipping threshold may vary depending on promotional campaigns.

3.2. Additional Shipping Fees

  • Remote Area Surcharge: An additional fee may apply for deliveries to remote or hard-to-reach areas.
  • Expedited Shipping Fees: Expedited shipping options are available at an additional cost, calculated at checkout.
  • Customs Duties and Taxes: International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

4. International Shipping and Customs

We ship internationally to a wide range of countries. However, customs regulations and import duties may vary by destination.

4.1. Customs Duties and Taxes

  • International shipments may be subject to customs duties, taxes, and import fees, which are determined by the destination country’s customs authority.
  • Customers are responsible for paying any applicable customs duties and taxes upon delivery.
  • We are not responsible for customs delays, import restrictions, or confiscation of goods by the customs authority.

4.2. Customs Documentation and Invoices

  • All international orders are shipped with a customs declaration form, including the product description and value.
  • The declared value reflects the purchase price as required by international law.
  • If you require special documentation or an invoice for customs clearance, please contact us before shipping.

5. Order Tracking and Delivery Updates

We provide real-time order tracking to keep you informed about the status of your shipment.

5.1. Tracking Information

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your order through our website or the carrier’s tracking portal.
  • Tracking updates may take 24-48 hours to reflect on the carrier’s system after the order is shipped.

5.2. Delivery Notifications

  • You will receive email notifications for the following stages:
    • Order Confirmation – Confirming your order placement
    • Order Shipped – Including the tracking number and carrier information
    • Out for Delivery – When the package is out for delivery
    • Delivered – Confirmation of successful delivery

6. Failed Deliveries and Incorrect Address

We strive to ensure accurate and timely delivery of all orders.

6.1. Incorrect Address Policy

  • It is the customer’s responsibility to provide an accurate shipping address at checkout.
  • If an incorrect address is provided, we cannot guarantee delivery, and additional shipping fees may apply for reshipment.
  • If the package is returned due to an incorrect address, customers will be responsible for reshipping costs.

6.2. Failed Delivery Attempts

  • Our carriers typically make 2-3 delivery attempts. If the package cannot be delivered, it may be returned to our warehouse.
  • Customers are responsible for the cost of reshipping in the event of failed delivery attempts.

6.3. Lost or Damaged Shipments

  • If your package is lost or damaged during transit, please contact us at support@bbgbag.com.
  • We will work with the carrier to investigate and resolve the issue as quickly as possible.
  • If the package is confirmed lost, we will provide a replacement or full refund.

7. Shipping Restrictions

We comply with international shipping regulations and have the following restrictions:

  • We do not ship to P.O. Boxes, APO/FPO addresses, or military bases.
  • Certain countries may be restricted due to international sanctions or shipping limitations.

8. Contact Us for Shipping Assistance

📍 Address: 1171 Gravois Rd, Fenton, Missouri, 63026, USA
📧 Email: support@bbgbag.com
💬 Live Chat: Chat Now

9. Updates to Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices or shipping regulations. Updates will be posted on this page with an updated date.

10. Acceptance of Shipping Policy

By making a purchase on BBGBAG.COM, you agree to this Shipping Policy.